Hardware & diagnostics
Industrial server troubleshooting, testing operations, and practical problem-solving on the production floor.
OPEN TO REMOTE OPPORTUNITIES
Technical thinking.
Human connection.
Reliable results.
I’m Tristan, a diagnostic technician and line lead who brings hands-on hardware experience and a people-first approach to technical support.
Exploring remote IT, technical support, and engineering support roles.
24Server racks supported
~3 monthsTo line-lead responsibilities at Jabil
Curious by nature. Practical by experience.
DIAGNOSEDOCUMENTCOMMUNICATEIMPROVE
01 / EXPERTISE
Where I make
a difference.
From diagnosing server hardware to helping someone understand the next step, I connect technical detail with clear communication.
Technical support
Phone and chat support, website and advertising troubleshooting, and calm, clear handling of escalated issues.
People & process
Leading technicians, training teammates, tracking equipment, and keeping operational information organized.
MY TOOLKIT
Linux / Windows / MobaXterm / Excel / OneNote / Epic
02 / PERSONAL STAT SHEET
How I approach
the work.
A snapshot of my working style, from dependable follow-through to developing new skills.
SELF-ASSESSED · 5-POINT SCALEPersonal ratings, rather than formal assessment results.
Reliability
5 / 5Learning speed
3 / 5Learning retention
5 / 5Self-motivation
5 / 5Troubleshooting
4 / 5Communication
4 / 503 / EXPERIENCE
Built through
hands-on work.
A background across technical operations, customer support, creative production, and accurate information handling.
Diagnostic Technician / Line Lead
Diagnose industrial server hardware and lead day-to-day operations for a 24-rack testing line.
- Support technicians with troubleshooting and coordinate tools, resources, and testing availability.
- Track operational information in Excel and OneNote to provide clear updates to leadership.
- Communicate recurring technical issues and process improvement opportunities through chat and ticketing.
Advanced into line-lead responsibilities approximately three months after joining.
ER Patient Access Coordinator
Maintained accurate patient information in Epic in a fast-paced emergency department.
View responsibilities
- Worked with patients and medical staff on time-sensitive requests.
- Handled confidential information with accuracy and followed registration and documentation procedures.
Animator / Team Lead
Managed animation projects and coordinated contributors from assignment through quality review.
View responsibilities
- Assigned work, tracked completion, and handled team-member payments.
- Reviewed work for quality, consistency, and project requirements.
- Communicated technical requirements and resolved production issues.
Customer Service / Affiliate Advertising Support / Team Lead
Provided phone and chat support, helped affiliates troubleshoot website and advertising issues, and trained new employees.
View responsibilities
- Explained technical processes and policies and helped teammates resolve difficult issues.
- Handled escalated customers while maintaining accurate information and following procedures.
- Promoted to affiliate advertising support approximately four months after starting, then to team lead approximately five months later.
04 / TRAINING & EDUCATION
Always building
the next skill.
At Jabil, I completed training in server diagnostics and fiber-optic cabling. At Amazon, I developed skills in customer support, de-escalation, and team leadership.
EDUCATION
High School Diploma
Fleming County Highschool
Flemingsburg, KY · 2016
JABIL / TECHNICAL TRAINING
Diagnostics & connectivity
- Debug 1, Debug 2 & Debug 3
- Fiber Optic Cabling 101/102 & Full Course
- Hexadecimal
- PIT Lift License
AMAZON / PROFESSIONAL DEVELOPMENT
Support & leadership
- Leadership Skills
- Customer Service & De-escalation
- Time Management
READY FOR THE NEXT CHALLENGE
Let’s solve something
worth solving.
Have a remote IT, technical support, or engineering support opportunity? I’d welcome a conversation.