Hardware & diagnostics
Industrial server troubleshooting, testing operations, and practical problem solving on the production floor.
OPEN TO REMOTE OPPORTUNITIES
Technical thinking.
Human connection.
Reliable results.
I’m Tristan, a diagnostic technician and line lead who loves learning, creating, and solving problems. I believe great teamwork starts with clear communication, a safe environment, and remembering that we’re all human.
Personality, mistakes, and successes are all part of building something together. I try to bring an open mind, pay attention, and stay ready to learn. Becoming a dad has given me even more appreciation for that every day.
Open to remote IT, technical support, and engineering support opportunities.
24Cloud Server Racks Supported
6Technicians supported daily
~600Units debugged
94%Debugging accuracy
DIAGNOSEDOCUMENTCOMMUNICATEIMPROVE
01 / EXPERTISE
Where I make
a difference.
From diagnosing server hardware to helping someone understand the next step, I connect technical detail with clear communication.
Technical support
Phone and chat support, website and advertising troubleshooting, and calm, clear handling of escalated issues.
People & process
Leading technicians, training teammates, tracking equipment, and keeping operational information organized.
Trusted with confidential work
I’ve worked under NDA agreements at Amazon, Jabil, and in animation projects. Clear boundaries matter to me. Tell me what can be shared and what needs to stay confidential, and I’ll respect it.
MY TOOLKIT
Linux / Windows / MobaXterm / Excel / OneNote / Epic
02 / PERSONAL STAT SHEET
How I approach
the work.
A few of the strengths I bring to the team, with room to keep growing.
SELF-ASSESSED · 5 POINT SCALEI’d be happy to put any of these assessments to the test! Your feedback helps me see where I can improve.
SKILL PROFILELEVEL 1–5
5/5
Reliability
3/5
Learning speed
5/5
Learning retention
5/5
Self motivation
4/5
Troubleshooting
4/5
Communication
5/5
Data Analytics & Management
4/5
Excel / Spreadsheet Design
5/5
Technical Documentation
3/5
Team Leadership
4/5
Process Improvement
Personal ratings · Technical documentation is my strongest skill
03 / EXPERIENCE
Built through
hands on work.
A background across technical operations, customer support, creative production, and accurate information handling.
Diagnostic Technician / Line Lead
Diagnose industrial server hardware and lead daily operations for a testing line with 24 cloud server racks.
- Support a team of six technicians every day with tools, debugging help, answers, and encouragement while carrying out my own diagnostic duties.
- Created roughly 20 spreadsheets that I use regularly, with a central workbook containing multiple tabs to organize my daily work.
- Created a technician wiki in OneDrive with debugging instructions, hardware explanations, and cabling guidance to help the team understand both the task and the equipment.
- Communicate recurring technical issues and process improvement opportunities through chat and ticketing.
Around 600 units debugged with 94% accuracy
ER Patient Access Coordinator
Maintained accurate patient information in Epic in a fast-paced emergency department.
View responsibilities
- Worked with patients and medical staff on urgent requests.
- Handled confidential information with accuracy and followed registration and documentation procedures.
Animator / Team Lead
Managed animation projects and coordinated contributors from assignment through quality review.
View responsibilities
- Assigned work, tracked completion, and handled team member payments.
- Reviewed work for quality, consistency, and project requirements.
- Communicated technical requirements and resolved production issues.
Customer Service / Affiliate Advertising Support / Team Lead
Provided phone and chat support, helped affiliates troubleshoot website and advertising issues, and trained new employees.
View responsibilities
- Explained technical processes and policies and helped teammates resolve difficult issues.
- Handled escalated customers while maintaining accurate information and following procedures.
- Promoted to affiliate advertising support approximately four months after starting, then to team lead approximately five months later.
04 / TRAINING & EDUCATION
A Forever Student.
I learn best by doing. Give me a real challenge and I’ll get involved, adapt, and learn from what doesn’t work. I’m not afraid of failure, and I’m always looking for ways to improve a process and make the work more efficient.
EDUCATION
High School Diploma
Fleming County Highschool
Flemingsburg, KY · 2016
JABIL / TECHNICAL TRAINING
Diagnostics & connectivity
- Debug 1, Debug 2 & Debug 3
- Fiber Optic Cabling 101/102 & Full Course
- Hexadecimal
- PIT Lift License
AMAZON / PROFESSIONAL DEVELOPMENT
Support & leadership
- Leadership Skills
- Customer Service & De-escalation
- Time Management
READY FOR THE NEXT CHALLENGE
Let’s solve something
worth solving.
Have a remote IT, technical support, or engineering support opportunity? I’d welcome a conversation.