Hardware & diagnostics
I use Linux and MobaXterm to navigate directories and search failure information, tracing the actual issue instead of relying only on the reported failure type.
OPEN TO REMOTE OPPORTUNITIES
Technical thinking.
Human connection.
Reliable results.
I’m Tristan, a diagnostic technician and line lead who loves learning, creating, and solving problems. I believe great teamwork starts with clear communication, a safe environment, and remembering that we’re all human.
Personality, mistakes, and successes are all part of building something together. I try to bring an open mind, pay attention, and stay ready to learn. Becoming a dad has given me even more appreciation for that every day.
Open to remote IT, technical support, and engineering support opportunities.
24Cloud Server Racks Supported
6Technicians supported daily
~600Units debugged
94%Debugging accuracy
DIAGNOSEDOCUMENTCOMMUNICATEIMPROVE
01 / EXPERTISE
Where I make
a difference.
From diagnosing server hardware to helping someone understand the next step, I connect technical detail with clear communication.
Technical support
Phone and chat support, website and advertising troubleshooting, and calm, clear handling of escalated issues.
People & process
Leading technicians, training teammates, tracking equipment, and keeping operational information organized.
Trusted with confidential work
I’ve worked under NDA agreements at Amazon, Jabil, and in animation projects. Clear boundaries matter to me. Tell me what can be shared and what needs to stay confidential, and I’ll respect it.
From diagnosis to repair
I handle assignments from beginner through expert complexity, including cable management, wire splicing, control and data switch work, and component replacement. I use existing scripts to update equipment and rerun tests, and investigate whether failures come from workmanship damage, vendor defects, or defective electrical equipment.
MY TOOLKIT
Linux / Windows / MobaXterm / Excel / OneNote / Epic
02 / SELECTED WORK
See a problem.
Build a better way.
If I see room to improve how we work, I take action. These are tools and contributions from my current role.
The descriptions below explain my approach. The workbooks, source documents, and operational data contain proprietary information and cannot be shared under NDA.
EXCEL / OPERATIONS
My Line Lead Tool
I built a workbook that brings my daily responsibilities into one place, from quick reference links to tracking active issues and planning the next task.
- The need
- Keep operational information, technician resources, and my own priorities organized while supporting six technicians and performing diagnostic work.
- What I built
- A workbook with dedicated tabs for the different parts of a line lead’s day.
- A resource hub with job links, quick access to data, and debugging links I can share with technicians.
- A pod tracker covering asset identifiers, failure types, incident age before and after debugging, affected utilization, assigned technicians, and current status.
- Tracking for assets approaching completion.
- A task queue showing priorities, my current assignment, and where I’ll be working.
- A duties checklist with an end of shift self assessment.
How I use it: To keep priorities visible, follow an issue through debugging, and give the team clear updates about what’s happening next.
ONEDRIVE / TECHNICAL DOCUMENTATION
A practical technician wiki
I created a reference document to help technicians understand what they’re debugging, what to do next, and how to complete the work.
- The need
- Give the team guidance they can revisit while building their understanding of the equipment.
- What I built
- Debugging instructions alongside explanations of hardware functions and cabling, so the guide covers both the steps and the reasoning behind them.
How I use it: As a shared reference alongside daily questions and debugging assistance. Technical documentation is my strongest skill, and I enjoy making complicated work easier to understand.
Clear communication matters
Resource links, technician assignments, current status, and priority lists help me make the next step clear and keep teammates informed.
DEBUGGING RESULTS
About 600 units. 94% accuracy.
I measure debugging accuracy by whether a unit returns with the same failure type after I’ve debugged it. The 94% figure reflects units that did not return with that same failure type.
SAFETY / RECOGNITION
Bronze award nomination
I helped with safety coordination by escalating an electrical safety concern and offering practical recommendations. I was nominated for a bronze award for a safety escalation relating to electrical rerouting and improved work efficiency. Site details remain confidential.
03 / PERSONAL STAT SHEET
How I approach
the work.
A few of the strengths I bring to the team, with room to keep growing.
SELF-ASSESSED · 5 POINT SCALEI’d be happy to put any of these assessments to the test! Your feedback helps me see where I can improve.
SKILL PROFILELEVEL 1–5
5/5
Reliability
3/5
Learning speed
5/5
Learning retention
5/5
Self motivation
4/5
Troubleshooting
4/5
Communication
5/5
Data Analytics & Management
4/5
Excel / Spreadsheet Design
5/5
Technical Documentation
3/5
Team Leadership
4/5
Process Improvement
Personal ratings · Technical documentation is my strongest skill
04 / EXPERIENCE
Built through
hands on work.
A background across technical operations, customer support, creative production, and accurate information handling.
Diagnostic Technician / Line Lead
Diagnose industrial server hardware and lead daily operations for a testing line with 24 cloud server racks.
- Support a team of six technicians every day with tools, debugging help, answers, and encouragement while carrying out my own diagnostic duties.
- Created roughly 20 spreadsheets that I use regularly, with a central workbook containing multiple tabs to organize my daily work.
- Created a technician wiki in OneDrive with debugging instructions, hardware explanations, and cabling guidance to help the team understand both the task and the equipment.
- Communicate recurring technical issues and process improvement opportunities through chat and ticketing.
Around 600 units debugged with 94% accuracy
Read about my tools, debugging results, and safety contribution ↗ER Patient Access Coordinator
Maintained accurate patient information in Epic in a fast-paced emergency department.
View responsibilities
- Worked with patients and medical staff on urgent requests.
- Handled confidential information with accuracy and followed registration and documentation procedures.
Animator / Team Lead
Managed animation projects and coordinated contributors from assignment through quality review.
View responsibilities
- Assigned work, tracked completion, and handled team member payments.
- Reviewed work for quality, consistency, and project requirements.
- Communicated technical requirements and resolved production issues.
Customer Service / Affiliate Advertising Support / Team Lead
Provided phone and chat support, helped affiliates troubleshoot website and advertising issues, and trained new employees.
View responsibilities
- Explained technical processes and policies and helped teammates resolve difficult issues.
- Handled escalated customers while maintaining accurate information and following procedures.
- Promoted to affiliate advertising support approximately four months after starting, then to team lead approximately five months later.
05 / TRAINING & EDUCATION
A Forever Student.
I learn best by doing. Give me a real challenge and I’ll get involved, adapt, and learn from what doesn’t work. I’m not afraid of failure, and I’m always looking for ways to improve a process and make the work more efficient.
EDUCATION
High School Diploma
Fleming County Highschool
Flemingsburg, KY · 2016
JABIL / TECHNICAL TRAINING
Diagnostics & connectivity
- Debug 1, Debug 2 & Debug 3
- Fiber Optic Cabling 101/102 & Full Course
- Hexadecimal
- PIT Lift License
AMAZON / PROFESSIONAL DEVELOPMENT
Support & leadership
- Leadership Skills
- Customer Service & De-escalation
- Time Management
READY FOR THE NEXT CHALLENGE
Let’s solve something
worth solving.
Have a remote IT, technical support, or engineering support opportunity? I’d welcome a conversation.